GBS Corp
  • West Mifflin, PA, USA
  • Full Time

Job Title:                                                         Sr. Technical Analyst

FLSA Status (Exempt or Non-Exempt)         Exempt                 

Division & Department:                                  i-Tech Solutions

Reports To:                                                     Supervisor, Technical Services

 

POSITION SUMMARY

This position provides installation, service and support for GBS Solution applications, Healthcare and other industries. The position requires expert hardware, software and product knowledge covering the full spectrum of offerings for the purpose of implementing highly customized solutions in a live customer environment. The Sr. Technical Analyst should be adept at collaborating with the Supervisor, Technical Services (as well as) other Senior Management to discover organizational needs and translating those needs into an appropriate IT strategy and vision.

This person should be able to communicate well, and work autonomously with Clients, fulfilling Client needs.  Qualified individuals will work with various technical disciplines and cross-functional groups in a fast-paced environment that requires exceptional written, verbal, and presentation skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Installation and configuration of various application and operating systems including but not limited to Microsoft Server and Desktop Operating Systems, SQL Server, Microsoft Office Suite, Internet Information Server, and any offered or customized application software as it relates to i-Tech Solutions on various hardware platforms
  • Complete on-site installation, design and support of i-Tech Solutions application software and offerings
  • Test, setup, integrate, and troubleshoot as needed any applicable servers, workstations, switches, routers, firewalls, printer, scanners, backup solutions, wireless connectivity, and power management
  • Microsoft SQL Administrative tasks
  • Integrate, service and maintain application databases
  • Perform software maintenance and upgrades as required
  • Provide administrative level customer training
  • Assist in continued product and solutions growth through new product testing, research and development
  • Identify and recommend improvements and opportunities that are consistent with customer needs
  • Develop and maintain a professional relationship with clients and vendors
  • Be available for on-call (after hours or weekend) as needed
  • Adapt to and manage changes in responsibilities as needed
  • Perform as necessary system setups for both new system sales and upgrades, utilizing staff when needed to provide assistance
  • Work with management to train personnel on technologies that GBS utilizes
  • Travel for consecutive days as required
  • Improve and modify our "Best Practices" procedures to promote higher levels of satisfaction and consistency of service delivery
  • Enhance the professional image of GBS
  • Join technical groups and/or subscribe to publications, which are pertinent to our goal of maintaining/developing state-of-the-art technology
  • Assist with high-level helpdesk support and on-site break/fix service calls, as needed
  • Provide hardware, network and technical implementation services, as needed
  • Perform other duties as assigned and/or assumes additional responsibilities as required

QUALIFICATIONS (Knowledge, Skills, and Ability Requirements)

  • A high school diploma
  • Equivalent industry certification, experience and/or a college degree
  • Understanding of GBS' culture, products, processes and services
  • Effective people and customer service skills
  • Advanced programming understanding
  • Effective people skills; highly professional and competent manner
  • Patience to solve technical problems with end users of varying technical aptitudes 
  • Ability to work calmly under pressure, multitask and prioritize
  • Ability to work independently and within a team environment
  • Exhibit sound and accurate judgment; supports and explains reasoning for decisions
  • Dependable, enthusiastic, self-starting and self-motivated
  • Ability to work in fast paced and changing environment
  • Strong hardware knowledge with either CompTIA A+ certification and/or equivalent experience.
  • Ability to work within and support a team.
  • Ability to organize work tasks and communicate them to both the customer and the project team.
  • Ability to function individually at a customer installation utilizing a pre-defined scope of work.
  • Certification and/or equivalent experience working with the following:
    • Windows Server operating systems (2003 and later)
    • Server Virtualization (Hyper-V, VMWare)
    • Server management (OS, Group Policy, Security, Administration)
  • Server migration
  • Blade, rack and tower servers
  • SAN Storage
  • Microsoft Exchange implementation, migration and maintenance
  • Microsoft products (SQL, Office, Visio, etc.)
  • Networking (P2P connectivity, LAN, WAN, Cisco/HP router and switch configuration)
  • Healthcare experience (EHR, HIPAA, security risk assessment, intrusion prevention)
  • Documentation (RFP, protocols, strategies, process, procedure, training, etc.)
  • Ability to travel up to 75% within a local radius

SUPERVISORY RESPONSIBILITIES

Does this job have supervisory responsibilities? No

Are there subordinate supervisors reporting to this job? No

Are there other non-supervisory employees who report directly to this job? No

CERTIFICATES, LICENSES, REGISTRATIONS

As outlined above under Qualifications.

 

Acknowledgements

 

Employee Signature: ________________________________________ Date: ________________

 

Department Head Signature: __________________________________ Date: ________________

 

GBS Corp is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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