GBS Corp
  • Youngstown, OH, USA
  • Full Time

Job Title:                                                        Technical Analyst

FLSA Status (Exempt or Non-Exempt)        Non-Exempt                                    

Division & Department:                                  i-Tech Solutions

Reports To:                                                     Supervisor, Technical Services

POSITION SUMMARY

This position provides installation, service and support for GBS Solution applications, Healthcare and other industries. The position requires expert hardware, software and product knowledge covering the full spectrum of offerings for the purpose of implementing highly customized solutions in a live customer environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Installation and configuration of various application and operating systems including but not limited to Microsoft Server and Desktop Operating Systems, SQL Server, Microsoft Office Suite, Internet Information Server, and any offered or customized application software as it relates to i-Tech Solutions on various hardware platforms
  • Complete on-site installation, design and support of i-Tech Solutions application software and offerings
  • Assist with Client Services help desk support as needed and any resolution of Level 3 support calls
  • Test, setup, integrate, and troubleshoot as needed any applicable servers, workstations, switches, routers, firewalls, printer, scanners, backup solutions, wireless connectivity, and power management
  • Microsoft SQL Administrative tasks
  • Integrate, service and maintain application databases
  • Perform software maintenance and upgrades as required
  • Provide administrative level customer training
  • Assist in continued product and solutions growth through new product testing, research and development
  • Identify and recommend improvements and opportunities that are consistent with customer needs
  • Develop and maintain a professional relationship with clients
  • Participate as needed in regularly scheduled customer reviews and team meetings
  • Provide in-depth technical product assistance to customers, project services, client services and sales as needed
  • Coordinate meetings and installation schedules as needed.
  • Provide on-site customer training when required.
  • Work with case and project management system to track all support cases and implementations
  • Manage time, resources and project tasks associated with i-Tech Solutions applications and offerings
  • Obtain and maintain any necessary vendor or industry certifications
  • Perform other duties as assigned and/or assumes additional responsibilities as required

QUALIFICATIONS (Knowledge, Skills, and Ability Requirements)

  • A high school diploma
  • Equivalent industry certification, experience and/or a college degree.
  • Understanding of GBS' culture, products, processes and services
  • Effective people and customer service skills
  • Basic programming understanding.
  • Strong hardware knowledge with either CompTIA A+ certification and/or equivalent experience.
  • Ability to work within and support a team.
  • Ability to organize work tasks and communicate them to both the customer and the project team.
  • Ability to function individually at a customer installation utilizing a pre-defined scope of work.
  • Certification and/or equivalent experience working with the following:
    • Windows Server operating systems (2003 and later)
    • Server Virtualization (Hyper-V, VMWare)
    • Server management (OS, Group Policy, Security, Administration)
  • Server migration
  • Blade, rack and tower servers
  • SAN Storage
  • Microsoft Exchange implementation, migration and maintenance
  • Microsoft products (SQL, Office, Visio, etc.)
  • Networking (P2P connectivity, LAN, WAN, Cisco/HP router and switch configuration)
  • Healthcare experience (EHR, HIPAA, security risk assessment, intrusion prevention)
  • Documentation (RFP, protocols, strategies, process, procedure, training, etc.)
  • Ability to travel up to 75% within a local radius

SUPERVISORY RESPONSIBILITIES

Does this job have supervisory responsibilities? No

Are there subordinate supervisors reporting to this job? No

Are there other non-supervisory employees who report directly to this job? No

CERTIFICATES, LICENSES, REGISTRATIONS

 As outlined above under Qualifications.

GBS Corp
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